LimiTickets is fully compatible with Joomla 4 and Joomla 5 and uses modern standards as well as clean, update-safe architecture. This ensures that your support system will continue to function reliably in the future.
LimiTickets
LimiTickets ensures that support processes remain clean, efficient, and predictable. The plugin automatically limits how many open tickets a user may create at the same time—based on their Joomla user groups or support packages. It’s ideal for service-level models, maintenance contracts, agencies, and any company with a structured support workflow. Supports RSTickets!Pro and Akeeba Ticket System.
LimiTickets is a standalone extension and is in no way affiliated with RSJoomla! or Akeeba Ltd. There is no partnership, support, or endorsement from these vendors.
Quick User Reminder ist im Joomla Extension Directory gelistet. Das Plugin wurde von einem kompetenten Team geprüft und freigegeben. Wenn du meine Extension bewerten möchtest, kannst du dies dort tun: Quick User Reminder im JED bewerten
Limit the number of tickets for specific user groups
With LimiTickets, you can automatically control how many open tickets a user is allowed to have at the same time in your support system. Ideal for subscription models, maintenance packages, or priority customers. For users assigned to a Joomla group (e.g., “Premium”), you can define a limit in LimiTickets (e.g., 10 open tickets). If this limit is exceeded, a warning appears and the new ticket is not created. This lets you precisely control how many tickets each user group is allowed to submit.
Features & functions
Group-based limits
Assign each Joomla user group its own ticket limit. This gives you full control over how many parallel support cases individual customers can submit.
Smart limit selection mode
If a user belongs to multiple groups, you can decide which rule “wins” — the highest, the lowest, or the one defined first. This keeps your licensing and support model flexible and easy to adjust
Bypass groups for exceptions
Define any user groups that should never be limited — for example support staff, administrators, or VIP customers. This ensures smooth internal workflows and allows for individual exceptions.
Flexible status definitions for open tickets
You decide which ticket statuses should count as “open” (e.g., Open, In Progress, Waiting for Customer). This allows the plugin to be optimally adapted to your individual support processes and status models
Clear warning message + redirect when limit is exceeded
As soon as a limit is reached, the user receives a clear notification and is redirected to a page of your choice. This prevents unnecessary duplicate entries and ensures a transparent support workflow
Compatible with Joomla 4 and Joomla 5
Introductory price
LimiTickets
€19
29
/ Jahr
Empfohlen
Extension Bundle
€39
49
/Jahr
Dir gefällt das Plugin?
Schreibe eine Bewertung
Schreibe eine Rezension im offiziellen Joomla Extension Directory und teile anderen Nutzern deine Erfahrung mit.
Vergleiche Free mit Pro Version
| Free Version | Pro Version | |
|---|---|---|
| Weiterleitungen anhand von GET-Parametern | ✔ | ✔ |
| Anzahl an Weiterleitungen | max. 5 | unbegrenzt |
| Unterstützung relativer & absoluter URLs | ✔ | ✔ |
| Verwaltung über Textfeld | ✔ | ✗ |
| Verwaltung per übersichtlicher Tabelle (einzeln bearbeitbar) | ✗ | ✔ |
| Auswahl des Weiterleitungstyps (301 / 302 / 307) | ✗ | ✔ |
| Unterstützung regulärer Ausdrücke (Regex) | ✗ | ✔ |
| Sprachbasierte Weiterleitungen (z. B. nur „de-DE“) | ✗ | ✔ |
| Unterstützung von Subfolder-Installationen | ✔ | ✔ |
| Nutzung reservierter Parameter | ✗ | ✔ |
| Aktivierung / Deaktivierung einzelner Regeln | ✗ | ✔ |
| Sprachen | Deutsch (de-DE), Englisch (en-GB) | Deutsch (de-DE), Englisch (en-GB) |
| Premium Support | ✗ | ✔ |
Frequently asked questions
-
Does the plugin work with multiple helpdesks at the same time?
Yes. LimiTickets can monitor several helpdesk components in parallel — currently RSTickets!Pro and Akeeba Ticket System. Open tickets are neatly consolidated so that users cannot create additional tickets across different systems to bypass limits. This makes the plugin especially valuable for agencies and larger support setups.
- What counts as an “open ticket”?
- Can I completely exempt individual users from the ticket limit?
- What happens when a user reaches their limit?
- Does LimiTickets affect existing tickets?
- Can limits be changed later?
- Does LimiTickets require changes to the helpdesk?
Changelog
1.0.0 - Saturday, 25 November 2025
